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Practitioner

Who can I complain to?

Complainant
Practitioner
There are different organisations involved in managing complaints about health practitioners or students. The Health Professional Councils Authority (HPCA) is the right place to make a complaint if you are concerned about a health practitioner in NSW behaving in a way...

Who can I complain about?

Complainant
Practitioner
You can make a complaint about a registered health practitioner or registered student in NSW.
Practitioner information
Practitioner
This section provides information for practitioners about how we manage complaints, and what you can do if a complaint is made about you.

What should I know before making a complaint?

Complainant
Practitioner
Information about who can make a complaint and the complainant's rights in the complaint process.
Mandatory notifications
Complainant
Practitioner
Health practitioners and their employers, as well as education providers, also have mandatory reporting (notifications) responsibilities under the National Law (NSW). Education providers, registered health practitioners and their employers must tell AHPRA if they have...
Reviewing or appealing a decision
Complainant
Practitioner
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

Performance pathway

Complainant
Practitioner
The complaint is referred to our performance program when we agree with the Health Care Complaints Commission (HCCC) that disciplinary action is not warranted, but there may be performance issues to address. This constructive and non-disciplinary program is focused on...

Health pathway

Complainant
Practitioner
Under our Health Program, we manage concerns about registered health practitioners and students whose health is impaired so they may not be able to provide safe care to their patients.

A complaint has been made about you

Practitioner
This section provides information for practitioners about how we manage complaints and what they can do if a complaint is made about them.
About Us
Complainant
Practitioner
We work to protect the health and safety of the public in New South Wales by managing complaints about practitioners and students. We work with the Health Care Complaints Commission to decide the best way a complaint should be managed. In its management of a complaint...

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