The Council’s primary responsibility is to efficiently and effectively manage complaints, in order to ensure public protection and safety. The Council will need to continue its focus on improving the efficiency, effectiveness and quality of its processes and on developing its capability to support this role.
The Council also has a key role to play in working with the regulatory system to address the broader system issues that impact on the performance of the workforce. In particular, the Council can support the system by using data and information about patterns and trends in complaints to provide feedback that can inform strategies at both the system level and in individual workplaces.
Ultimately, the Council is seeking to support practitioners to self-regulate by informing the system and workplaces and by strengthening its approach to prevention and early intervention.
To achieve this, the Council‘s strategic framework for 2018-2021 is based on three key goals:
- Promote and uphold the professional practice framework
- Engage and inform the regulatory system
- Build and sustain capacity, capability and confidence
You can read more in our strategic plan, available here.
