Observations are critical in patient safety

A complaint alleging unsatisfactory professional conduct was made against a Registered Nurse (RN) who it was claimed failed in his obligations during a night shift when he was in charge of an Acute Mental Health Ward at a public hospital. During the night shift, one...

Responding and communicating appropriately to patient deterioration

In May 2016, the Professional Standards Committee (PSC) held an inquiry into the conduct of two Registered Nurses (RNs). A six-month old baby was taken to the Emergency Department of a rural hospital and was under the care of both the nurses. On arrival at the hospital...
Reviewing or appealing a decision
Practitioner with conditions imposed on their registration can ask for the conditions to be changed or removed, or a suspension lifted following a review process. Practitioners should seek advice from their professional indemnity insurer or legal representative before...

Our policies

Policies, guidelines, procedures, position statements and processes which guide the work of the Nursing and Midwifery Council.

Conduct pathway

Conduct issues generally relate to behavioural acts or omissions and often go to the question of character. The conduct pathway allows the Council to manage complaints that may constitute unsatisfactory professional conduct or professional misconduct.

Complaint assessment

We manage complaints through our heath, performance or conduct pathway, depending on the issue.

How we manage complaints

We protect the public and manage risk to public health and safety. We help make sure that registered health practitioners in NSW practise safely and competently. You can make a complaint about the health, performance or conduct of a registered health practitioner. We...

Committees assisting us

Section 41 of the Health Practitioner National Law (NSW) allows the Council to establish committees to assist it in connection with the exercise of any of its functions. The members of a committee need not be members of the Council. The Council has established a number...

How we work

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...
General inquiries
This section provides information and contact details for general inquiries, media enquiries, complaints and interpreter services.