Nursing and Midwifery Council of New South Wales

This section provides information for practitioners about how we manage complaints through our health, performance or conduct pathway, depending on the issue. It also outlines some possible outcomes of a complaint.

What do you need to know before lodging a complaint with us? This section contains key informaiton that you need to know before lodging a complaint. This includes a guide on filling in online complaints form, information about filling in complaints form on behalf of...

Policies, guidelines, procedures, position statements and processes which guide the work of the Nursing and Midwifery Council.

Conduct issues generally relate to behavioural acts or omissions and often go to the question of character. The conduct pathway allows the Council to manage complaints that may constitute unsatisfactory professional conduct or professional misconduct.

We manage complaints through our heath, performance or conduct pathway, depending on the issue.

Section 41 of the Health Practitioner National Law (NSW) allows the Council to establish committees to assist it in connection with the exercise of any of its functions. The members of a committee need not be members of the Council. The Council has established a number...

This page covers more specific information about the procedures and possible outcomes in the management of a complaint againt a practitioner. We consult with the Health Care Complaints Commission (HCCC) to decide which organisation will manage each complaint. Serious...